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Customer-Driven Service: It Does Make a Difference
Customer-Driven Service: It Does Make a Difference This presentation at the SOA 1990 Dallas ... importance of good customer service and how taking care of the customer leads to a good bottom line. N/A; ...- Authors: Allan Affleck, Tony Alessandra
- Date: Apr 1990
- Competency: External Forces & Industry Knowledge
- Publication Name: Record of the Society of Actuaries
- Topics: Actuarial Profession; Economics
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Relationship Strategies
more. The fact of the matter is my mother doesn't care. Whether you like it or not, she's going to come ... about their behavior: how open they are, and how direct they are. Let me define those two terms. Openness ...- Authors: Tony Alessandra
- Date: Apr 1988
- Competency: Communication>Active listening
- Publication Name: Record of the Society of Actuaries
- Topics: Actuarial Profession